Refund Policy

Your peace of mind is important to us. Our refund policy ensures a smooth experience.

Timeframe:
Refunds are issued within 14 business days after approval.

Transaction Security:
All refunds are securely processed through PayPal.

Eligibility:
After inspection of your returned item, we’ll notify you of approval and process the refund accordingly.

Refund Not Showing?
Please check with your financial provider. If still unresolved, contact our support team.

Non-Refundable Items:
Sale and clearance products are excluded from refunds.

Exchanges:
Exchanges are accepted only for defective or damaged products. Email us at support@oceanidy.com to begin.